Last updated: 27 August 2026
1. Platform Subscriptions
Cancelling your subscription
Clubs subscribed to Club Pro ($75/month) or Club Elite ($150/month) may cancel their subscription at any time. Cancellation takes effect at the end of the current billing period — you will continue to have access to your plan’s features until that date.
To cancel, contact us through our contact page or email mailbox@clubsld.com.
Downgrading your plan
You may downgrade from Club Elite to Club Pro, or from either paid plan to Starter (free), at any time. Downgrades take effect at the start of your next billing cycle. Features exclusive to your current plan will remain available until the billing period ends.
When downgrading, your data is preserved — content and settings for features not included in your new plan remain stored but become inaccessible until you upgrade again.
Subscription refunds
We do not offer pro-rata refunds for partial billing periods. If you cancel mid-cycle, you retain access for the remainder of the period you have already paid for.
If you believe you have been charged in error, contact us within 14 days of the charge and we will investigate and issue a refund where appropriate.
2. Club Services
Refunds for services purchased through a club’s website (bookings, memberships, merchandise, marketplace items) are governed by the individual club’s policies. Clubs.LD facilitates the payment technology but is not a party to these transactions.
Bookings
Booking cancellation and refund policies are set by each club. Check your booking confirmation or the club’s website for their specific policy. Cancellation timeframes, fees and conditions vary between clubs.
Memberships
Membership refund policies are determined by each club in accordance with their constitution and rules. Contact your club directly to discuss membership cancellations or refunds.
Merchandise and marketplace
Returns and refunds for physical goods purchased through a club’s shop or the cross-club marketplace are handled by the selling club. Contact the club directly to arrange returns.
3. How to Request a Refund
For platform subscription refund enquiries, contact Clubs.LD:
- Visit our contact page
- Email: mailbox@clubsld.com
- Include your club name and the payment reference from your profile
For club service refund enquiries (bookings, memberships, merchandise), contact your club directly through their website’s enquiry form or listed contact details.
4. Disputes
If you are unsatisfied with the outcome of a refund request, you may escalate by emailing mailbox@clubsld.com with the subject line “Refund Dispute”. We will review your case within 14 business days.
5. Australian Consumer Law
Nothing in this policy excludes, restricts or modifies consumer rights that cannot be excluded under the Australian Consumer Law. If a service fails to meet a consumer guarantee, you are entitled to a remedy regardless of this policy.
6. Changes to This Policy
We may update this policy from time to time. Changes will be communicated to Club Administrators via email. The “Last updated” date at the top of this page indicates when this policy was last revised.